Terms & Conditions

RESERVATION POLICY

  • Minimum Stay: 2-night minimum on weekends; 1-night minimum on weekdays.
  • Maximum Stay: 28 consecutive nights.
  • Deposit: Full payment is required at the time of booking.
  • Accepted Payments: All major credit/debit cards via our secure booking platform.
  • Refunds: Bookings are fully refundable up to 14 days prior to check-in. No refunds are issued within 14 days of arrival.

CANCELLATION POLICY

  • Free Cancellation (standard bookings): Cancel up to 14 days before check-in for a full refund.
  • Free Cancellation (group bookings): If you booked as part of a group (e.g., wedding block), cancel up to 30 days before check-in for a full refund.  Cancellations made under 30 days are non-refundable.
  • Within 14 Days: Cancellations made less than 14 days before check-in are non-refundable.
  • Changes & Credits: No date changes or credits are allowed. If within the refund window, you may cancel and rebook new dates, subject to availability.

CHECK-IN / CHECK-OUT

  • Check-In Time: After 4:00 PM
  • Check-Out Time: By 11:00 AM
  • Keyless Entry: Entry codes are valid from 4:00 PM on check-in day until 11:00 AM on check-out day.
  • Early Check-In / Late Check-Out: A $40 fee applies for each subject to availability. Must be arranged and paid in advance. Please refer to the Guest Portal for Add-on services.

GUEST SUPPORT

  • Lakelyn Lodge is a self-service boutique hotel without a traditionally staffed front desk. We provide an “invisible service” experience, with staff assistance available daily from 8:00 AM to 6:00 PM via phone or text messaging.
  • After-Hours Emergencies: Call 911 for emergencies. For urgent but non-emergency issues, please send call the main line and press Option 2.
  • Cell phone service from certain providers can be spotty in our location. For best results, we recommend connecting to our Wi-Fi network as soon as you arrive and enabling Wi-Fi calling on your phone.

SMOKING POLICY

  • No Smoking in Suites or on Patios: Smoking or vaping is strictly prohibited inside suites and on patios.
  • No Smoking Indoors: Smoking or vaping is strictly prohibited inside rooms and shared indoor spaces.
  • Designated Smoking: Outdoor smoking is permitted 25 feet away from any building.
  • Violation Penalty: A $500 fee applies if there is evidence of smoking in a suite or other prohibited area, plus any costs related to deep cleaning, damaged furnishings, and lost revenue.

PET POLICY

  • No Pets Allowed: Pets in the suites are strictly prohibited.
  • Violation Penalty: A $500 fee applies if there is evidence of a pet being present in a suite, plus cleaning and damage costs.
  • Applicable charges may be charged to the credit card on file. This policy does not override applicable legal requirements regarding service animals.

DAMAGES & LIABILITY

  • Credit Card on File: Guests must provide credit card information during online check-in. The hotel retains this information to charge for applicable damages and other amounts owed under these policies when necessary.
  • Guests are financially responsible for missing items, damage, or excessive mess beyond normal use.
  • The person or party registering is responsible for all charges and damages to rooms, furnishings, fixtures, and hotel property and authorizes the hotel to charge the credit card on file for applicable amounts owed.
  • A signed liability waiver is required to acknowledge risks associated with features like stairs, the firepit, or other amenities.
  • The hotel and its staff disclaim responsibility for accidents, injuries, or loss of money, jewelry, or other valuables to the extent permitted by applicable law.

MINIMUM BOOKING AGE

  • Guests must be 21 years or older to book a room.
  • All minors must be accompanied by an adult during the stay.

PARKING

  • Each room includes 1 assigned parking space marked by room number.
  • If bringing an additional vehicle, contact us in advance. Space is limited.
  • Free parking is provided. No trailers or RVs allowed. Oversized vehicles must park past Room 9 Chalet.
  • Parking on grass, blocking driveways, or obstructing neighboring residential properties is strictly prohibited.

SAFETY, QUIET HOURS & CONDUCT

  • Quiet Hours: 10:00 PM to 8:00 AM daily.
  • No Parties or Gatherings: Only registered guests are permitted on the property. No parties, events, or unregistered visitors are allowed.
  • Security Devices: Exterior areas and select indoor communal spaces (lounge and store) are monitored via security cameras and noise monitors for safety and compliance.
  • Lake Safety: Swimming or boating in the lake is strictly prohibited. Please use all facilities safely.

HOUSEKEEPING

  • Mid-Stay Cleaning: Not provided by default. Available upon request for an additional fee and subject to housekeeping team availability.
  • Check-Out Cleanliness: No special tidying is required, though guests are expected to treat the property with care.
  • Cleaning Fee: Included in your booking total.

AMENITIES

  • Guests have access to shared amenities, including the lounge/lobby area, outdoor firepit, lawn chairs, and outdoor games.
  • Please be respectful of other guests when using shared spaces.

RESERVATION RIGHTS

We reserve the right to:

  • Refuse, cancel, or terminate reservations at any time for violations of these Terms & Conditions or disruptive behavior, subject to applicable law.
  • Charge guests for violations such as unauthorized pets, smoking, excessive noise, or property damage.

By completing your booking, you acknowledge that you have read and agree to these Terms & Conditions. Guests must also complete the required online check-in and sign the applicable liability waiver. We look forward to hosting you for a comfortable and memorable stay.